Grievance Redressal Mechanism

1XPLAY-SPORTS.LIVE believes in providing a transparent and user-friendly platform for all sports fans. We are committed to addressing user grievances, content complaints, or data-related concerns promptly and professionally.

1. How to File a Complaint

If you have any issue regarding the content, data accuracy, privacy, or copyright on our platform, you can raise a grievance by emailing us with the following details:

• ✅ Full Name of the Complainant
• 📧 Registered Email Address and Contact Number
• 🔗 URL / Link of the content in question (if applicable)
• 📝 A brief description of the complaint or concern
• 📅 Date and time when the issue was noticed

All complaints must be sent to our official grievance email: grievance@1xplay-sports.live

2. Review & Response Timeline

Our internal compliance and content moderation team will acknowledge all valid grievances within 48 hours of receipt and aim to resolve the issue within 7 working days based on the nature of the concern.

3. Grievance Officer Details

4. Escalation Process

If your complaint remains unresolved beyond the stipulated period, you may escalate the issue to the Senior Compliance Officer through the same channel, mentioning your prior communication reference.

5. Content Policy Compliance

All published material on 1xplay-sports.live is screened for authenticity, legality, and compliance with digital media guidelines. We do not allow content that violates user rights, promotes betting, or breaches intellectual property laws.

6. Data Privacy & Security

Your personal data (shared during grievance submission) will be used only for verification and response purposes. We maintain complete confidentiality and do not share user information with any third-party organization.

Last Updated: November 2025